Refund policy

Exchanges & Returns

We want you to love what you buy from Cuts. If something doesn't fit or isn't right, you can request an exchange or return within 7 days of delivery.

Conditions

• Items must be unworn, unwashed and in their original condition, with all tags attached.
• Items must be returned in their original packaging.
• Sale items and custom or altered (tailored) items cannot be returned or exchanged unless they arrive damaged or faulty.

How to request an exchange or return

Message us on WhatsApp at 0321 4841478 or call us with your order number and the reason for the return. You can also bring the item to our store at Shop # 1, Ground Floor, Panorama Centre, Mall Road, Lahore.

Refunds

Once we receive and check the item, we'll let you know whether your refund is approved. Approved refunds for card payments go back to the original card. For Cash on Delivery orders, refunds are made by bank transfer or as store credit. Delivery charges are non-refundable unless the item was damaged, faulty or incorrect.

Damaged or wrong items

If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery and we'll make it right at no extra cost.